Cymryd Rhan is a Charity which has been supporting and caring for citizens in Wales for 40 years.
We are an autonomous, fun, bold organisation and our goal is to support the citizen by always doing the right thing, at the right time, and in the right way.
We are recruiting a dedicated community keyworker to provide support in all aspects of life and independence for a lady looking to maintain the things that matter to her and create meaningful opportunities with her housing, relationships and community needs. The purpose of the role is to support someone to “live their life in their way”.
As a Community Key worker and member of the team, you will work to the job purpose and organisational culture:
- To support the citizen by always doing the right thing, at the right time, and in the right way.
- To feel part of something which creates autonomy to achieve the right thing for the citizen
- To be part of an organisation that is true to itself and will learn through openness, transparency and take pride and ownership in what we do.
- To carry out business activities that support and protect the essential frontline keyworker role and that all activity is measured against the impact to the citizen.
We have a part-time salaried post available, paying £17.00 per hour and providing 10 hours of support per week. These hours can be 2 hours daily over a 5 day week, or in a larger block, depending on meeting specific support tasks.
Initial fixed term contract for three months with a review to become permanent. This is the review the impact the support is having and that relationships are building enough to create a stable system of support that helps to keep this lady on an even keel and respond to and switch off any risk of escalating problems.
Benefits include:
Induction and all relevant training in supporting someone in a way that is person-centred and specific to delivering the right support, at the right time and in the right way.
Confidential telephone counselling and legal advice helpline.
Health Cash Back Plan through Bupa.
Salary Advance Scheme.
Money Works Financial Support
Pension.
Business Mileage at £0.45 per mile and Travel Payments when using own vehicle.
29 days pro rata paid annual leave.
Cymryd Rhan is a Charity which has been supporting and caring for citizens for 40 years. The post is line-managed by a member of the Cymryd Rhan Management Team which includes our own in-house training department.
Responsibilities
Work with individuals and others to identify the best forms of communication, to listen and respond to individual’s body language, requests, questions and concerns. Communicate with individuals, their families, other key people, and professionals and with outside agencies. We work to and respond to the voice of the citizen and they decide what the right thing is for them.
To create a culture where the individuals we support influence how we deliver services, and where staff feel that their contribution makes a difference, are clear about their role, are thoughtful about their practice and take personal responsibility for making things happen.
To relate to and support individuals in the way that they choose, treat them with respect and dignity, assist in their protection from risk and encourage their ability to manage control over their
choices. To solve problems with the citizen and use emotional intelligence to create strategies of support and reflect with intellectual curiosity.
Understand each network member’s contribution in achieving the purpose of the support and learn what everyone needs to be a successful team and work together by using defined roles that increase the chances of a successful outcome from the point of view of the citizen.
To develop your knowledge and practice to meet the needs of the individual you support and the organisation through the evaluation of the quality of your work and identify training and development needs. To take ownership and develop specific skills to manage aspects of the service in partnership with the support network.
To undertake any other duties as required in any part of Cymryd Rhan Services within the locality and as required.
Duties
Delivering a flexible and responsive person-centred supportive service and continuously measuring our ability to achieve this from the citizen’s point of view.
To build community links and options by supporting the citizen to maintain their social network.
To contribute to the overall delivery of service, day-to-day management and development of the service. Having ownership of specific tasks and creating a seamless support process through taking pride, ownership, enhancing knowledge and reflective learning.
To work flexible hours when needed through agreement directly with the citizen. To work as a driving force to meet the demands of the service through coordination and planning on a local level. To respond to sudden changes that require a flexible response to meet the citizen’s need for a service.
Access and update records and reports for the Service. This includes current and meaningful record-keeping in partnership with the citizen. To utilise records to measure the impact of the support for the citizen, opportunities to explore new support options, manage risk levels and build confidence. Evaluate whether the four organisational culture codes are being achieved on the frontline.
To carry out risk assessments and manage health and safety by continuously evaluating and checking that the citizen has control in their decision-making against their current level of support needs.
Person-centred planning:
To work effectively to deliver person-centred services that support this lady to achieve the outcomes she wants. To only carry out support activities that enhance the lady’s life where they are in control of their choices. To work closely with citizen representatives and family members where their relationship is key to inform the organisation how best to support the citizen.
Preparation for, involvement in, production of and monitoring of the Person-centred plan for the Citizen. To include the facilitation of individual Support Plans, Reviews, Meetings, and Reflective Learning.
To create strategies of support that help to manage challenges with reading and writing, depression, PTSD, Dyslexia, support in building relationships with others, managing housing related problems and the desire to move, manage money and help to access financial support through the benefits system.
To achieve these tasks you will need to be organised, down to earth, be able to listen and understand through standing in the shoes of the citizen, be in this lady’s corner through the successes and the challenges, be bubbly and have a good sense of humour through laughing about situations with her and not be offended if those frustrations boil over and place your relationship under pressure in those moments. In turn, you will support someone who wants to achieve choice and control in their life, take steps to create a stable life and support her while she reflects on past challenges and finds her strategies to move forward. This post is an opportunity to be completely person-focused without external pressures preventing you from doing the right thing, in the right way and at the right time.
Development:
To participate effectively and constructively in your supervision and appraisal sessions, within the Buddy system. To be an active participant focuses purely on the citizen by way of upholding the codes and values of the organisation. To reflect in partnership with the citizen on the impact of what we do. To communicate in a way that is open, transparent and embraces criticism as an opportunity to learn and improve.
To always look for opportunities to develop yourself.
Key and specified tasks of the role:
To manage the workload and be responsible for designing and delivering the rota of hours with the citizen directly.
To carry out the strategic planning and delivery by designing and reviewing support plans, risk management plans, health and safety, financial management and coordinating other support systems meeting the demands of the citizen.
To carry out tasks that the citizen needs you to complete or support to complete for themselves which include some domestic-related duties, food and shopping management, budgeting and financial management and emotional support including being an ear and a sounding board. This also includes being a critical friend which is underpinned by your relationship with the citizen where trust and knowledge are at the very heart of that relationship.
To Question and clarify business activities that prevent the frontline essential support from achieving the organisational outcomes and with the help from SMT remove barriers that prevent us from doing the right thing for the citizen
If you would like to find out more or apply for the job….please contact Nick Evans on 07785 457 137